How do I check availability?
Please call us at 866-610-9698 and our team of reservation agents would be happy to check availability for you and help answer any questions. We are open everyday from 7:00 am - 11:00 pm MST. You can also connect with us by filling out an online form with as much information as possible and a reservation agent will get back to you within 24 hours or less.
What is required to book a houseboat?
A separate security deposit of $1,500 ($3,000 for spring break) is required at the time of booking to secure a reservation. This deposit doesn’t apply toward the rental rate. The deposit is subject to the cancellation policy and is completely refunded via check within 7-10 business days as long as the boat is returned on time and in the same condition as it was rented.
Are there any other hidden fees?
No! All the fees are disclosed to you. In addition to the rate listed on the website for the houseboat rental, you will be required to pay tax, a separate security deposit, a $10 per day propane fee and a $95 pump out fee. Any other fees would be the optional early board or optional peace of mind waiver.
What is the cancellation policy?
If you cancel the reservation outside of 60 days prior to the arrival date, you will receive your deposit back minus a $150 cancellation fee. If you were to cancel within 59 - 45 days prior to the arrival date, you would lose your deposit. Within 44 days or less prior to your arrival date if you were to cancel, you would lose the full rental amount.
What if there is an emergency and we can’t go our trip?
If you have to reschedule your vacation within the same calendar year, there would be a $150 change fee as long as it is more than 60 days in advance of the trip. Any changes inside 59 days or less before the departure date will be treated as a cancellation. There are no exceptions to the cancellation policy. For this reason we recommend you purchase travel insurance through Travel Guard.
What does the “Peace of Mind” waiver cover?
The “Peace of Mind” waiver is threefold and includes a damage waiver, propeller waiver and a towing waiver. See explanation below.
Damage Waiver: Lake Havasu Houseboats carries insurance against general charter risks. As a Charterer, if you have accepted the optional damage waiver; your responsibility has been reduced to the amount equal to the security/damage deposit for the covered loss and the difference up to a maximum amount of $8,500.00. The damage waiver does not cover damages as a result of willful behavior or negligence by the Charterer on both the interior and exterior of the houseboat. The propellers are covered separately under the propeller waiver below.
Propeller Waiver: This waiver limits the Charterer’s responsibility for the 60-67-72 foot houseboats from a cost of $350.00 to a fee of $95.00 and the 75-85 foot houseboats from a cost of $800.00 to a fee of $175.00. The fee applies for each propeller and or each occurrence.
Towing Waiver: The towing waiver reduces the Charterer’s liability for towing as a result of operator error from a minimum of $650.00 to a fee of $125.00 per tow.
What is the Early Board?
If you purchase an early board, it allows you to board the houseboat the evening before your departure date and sleep on the boat while remaining safely docked at the marina. With all of your stuff loaded up on the boat the night before your trip, you’ll be able to take off the next morning immediately following your orientation. Typically the early board check in is from 3:00 - 6:00 pm. If you want to purchase the early board but you plan to arrive after 6:00 pm, please let us know before booking it so that arrangements can be made. There are a limited amount of early boards available at the marina and reservations must be made in advance.
